Shipping Information - Carolina Hemp Cafe
At Carolina Hemp Cafe, we strive to provide our customers with reliable and efficient shipping services for all our hemp-derived THC, THCA, and CBD products. Below is important information about our shipping options, rates, and policies.
Shipping Options & Rates
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Standard Shipping:
- All orders are shipped via USPS.
- Shipping costs are based on the weight of the package and the delivery destination.
- Orders over $25 qualify for free standard shipping within the United States.
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Local Delivery:
- We offer local delivery: for orders over $75, local delivery is Free.
- Our local delivery ensures that your products arrive quickly and safely at your doorstep.
Shipping Timeframes
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USPS GROUND AGVANTAGE OR UPS typically takes 2-3 business days for delivery, depending on your location.
- Orders are processed within 1-2 business days, and you will receive an email with tracking information once your order has shipped.
- We do not offer overnight shipping at this time.
Whitelisted with USPS
We are proud to be whitelisted with USPS, which means our packages are never stopped or inspected during shipment. This ensures that your products are delivered promptly and securely without any delays due to inspections. You can trust that your Carolina Hemp Cafe order will arrive safely and discreetly.
Tracking Your Order
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to monitor your shipment through the USPS website https://tools.usps.com/go/TrackConfirmAction_input, ensuring you can track your package every step of the way.
Lost or Damaged Packages
If your package has not arrived within 48 hours of the expected delivery date, please contact USPS Customer Service directly at 1-800-ASK-USPS (1-800-275-8777).
All Sales Are Final Policy
At Carolina Hemp Cafe, all sales are final.
Due to the nature of our products, including but not limited to hemp-derived cannabinoids, consumables, and wellness items, we do not accept returns, exchanges, or refunds once an order has been placed and processed.
No Returns or Exchanges
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We do not accept returns for opened, unopened, used, or unused products.
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We do not offer exchanges for incorrect selections made by the customer.
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Refunds will not be issued for dissatisfaction, preference changes, or effects experienced.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with:
We will review the issue and, if approved, may offer a replacement at our discretion. Failure to report issues within this timeframe may void eligibility for resolution.
Shipping Issues
Once an order has been shipped, Carolina Hemp Cafe is not responsible for:
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Delays caused by the carrier
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Incorrect addresses provided at checkout
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Lost or stolen packages marked as delivered
We strongly recommend verifying all shipping information before completing your purchase.
Chargebacks & Fraud
Initiating a chargeback without first contacting our support team may result in:
Agreement to Terms
By completing a purchase on our website, you acknowledge and agree to this All Sales Are Final Policy.
If you have questions before ordering, please contact our support team — we’re happy to help you make the right choice before checkout.
Shipping Limitations
We currently offer within the United States only and do not ship internationally.
Local delivery is available within specific areas—please check if your address qualifies for this option at checkout.
For any further questions about our shipping policies or delivery options, please feel free to contact our customer service team. We are committed to ensuring your experience with Carolina Hemp Cafe is seamless and hassle-free.
