Shipping/Pay FAQ

Shipping Information - Carolina Hemp Cafe

At Carolina Hemp Cafe, we strive to provide our customers with reliable and efficient shipping services for all our hemp-derived THC, THCA, and CBD products. Below is important information about our shipping options, rates, and policies.

Shipping Options & Rates

  1. Standard Shipping:

    • All orders are shipped via USPS.
    • Shipping costs are based on the weight of the package and the delivery destination.
    • Orders over $25 qualify for free standard shipping within the United States.

  2. Local Delivery:

    • We offer local delivery: for orders over $75, local delivery is Free.
    • Our local delivery ensures that your products arrive quickly and safely at your doorstep.

Shipping Timeframes

  • USPS GROUND AGVANTAGE OR UPS typically takes 2-3 business days for delivery, depending on your location.
  • Orders are processed within 1-2 business days, and you will receive an email with tracking information once your order has shipped.
  • We do not offer overnight shipping at this time.

Whitelisted with USPS

We are proud to be whitelisted with USPS, which means our packages are never stopped or inspected during shipment. This ensures that your products are delivered promptly and securely without any delays due to inspections. You can trust that your Carolina Hemp Cafe order will arrive safely and discreetly.

Tracking Your Order

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to monitor your shipment through the USPS website https://tools.usps.com/go/TrackConfirmAction_input, ensuring you can track your package every step of the way.

Lost or Damaged Packages

If your package is lost or arrives damaged, please reach out to us as soon as possible at [Your Email Address] or [Your Phone Number]. We’re always happy to help and will work directly with USPS or UPS to get things resolved and make sure you receive your order.

We do have a mandatory 48-hour waiting period after the original delivery date or after the tracking status shows “Delivered.” Occasionally, carrier systems mark packages as delivered before they actually arrive, and in many cases, the package shows up the following day.

If your order hasn’t arrived after that 48-hour window, contact us right away and we’ll take the next steps to investigate and assist. We will always take care of our customers and make things right.

Shipping Limitations

We currently offer within the United States only and do not ship internationally.

Local delivery is available within specific areas—please check if your address qualifies for this option at checkout.

For any further questions about our shipping policies or delivery options, please feel free to contact our customer service team. We are committed to ensuring your experience with Carolina Hemp Cafe is seamless and hassle-free.

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