FAQs

FAQs: All Our Policies, Shipping, and Payment Information

Below are FAQs and answers to frequently asked questions about our policies, shipping options, and payment methods. For additional queries, feel free to contact us.

Whitelisted with USPS

We are proud to be whitelisted with USPS, which means our packages are never stopped or inspected during shipment. This ensures that your products are

A USPS box lit up with "Whitelisted" on it and safe shipping of cannabis sign

delivered promptly and securely without any delays due to inspections. You can trust that your Carolina Hemp Cafe order will arrive safely and discreetly.

1. What are your shipping options and rates?

We ship all orders via Priority Mail USPS, with rates determined by the weight of the package. Customers who spend more than $99 enjoy free shipping, while orders under this threshold are charged based on weight.

2. Do you offer international shipping?

No, we currently do not offer international shipping. We only ship within the United States.

3. Do you offer overnight shipping?

We do not offer overnight shipping. All orders are shipped via Priority Mail USPS, which typically takes 2-3 business days for delivery, depending on your location.

4. Do you offer local delivery?

Yes! We have a min order of $150 to get Local Delivery and it's Free!

5. What payment methods do you accept?

We accept major credit cards such as Visa, MasterCard, and American Express, as well as PayPal for secure payments.

6. Is my payment information secure?

Yes, we use industry-standard encryption to ensure that all your payment and personal information remains secure and confidential.

7. Can I change or cancel my order?

You can modify or cancel your order within the first 24 hours after placement. After that, your order is processed for shipping, and no further changes can be made.

8. Do you offer refunds or exchanges?

We have a 30-day refund or exchange policy for unused and unopened products. For more information, please refer to our Refund and Return Policy.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your package through USPS.

10. What are your customer support hours?

Our customer service team is available Monday to Friday, from 9 AM to 5 PM (local time). Feel free to contact us via email or phone for assistance.

For more information or questions, please don't hesitate to reach out!

 

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