FAQs: All Our Policies, Shipping, and Payment Information
Below are FAQs and answers to frequently asked questions about our policies, shipping options, and payment methods. For additional queries, feel free to contact us.
Whitelisted with USPS
We are proud to be whitelisted with USPS, which means our packages are never stopped or inspected during shipment. This ensures that your products are
delivered promptly and securely without any delays due to inspections. You can trust that your Carolina Hemp Cafe order will arrive safely and discreetly.
1. What are your shipping options and rates?
We ship all orders via Priority Mail USPS, with rates determined by the weight of the package. Customers who spend more than $99 enjoy free shipping, while orders under this threshold are charged based on weight.
2. Do you offer international shipping?
No, we currently do not offer international shipping. We only ship within the United States.
3. Do you offer overnight shipping?
We do not offer overnight shipping. All orders are shipped via Priority Mail USPS, which typically takes 2-3 business days for delivery, depending on your location.
4. Do you offer local delivery?
Yes! We have a min order of $150 to get Local Delivery and it's Free!
5. What payment methods do you accept?
We accept major credit cards such as Visa, MasterCard, and American Express, as well as PayPal for secure payments.
6. Is my payment information secure?
Yes, we use industry-standard encryption to ensure that all your payment and personal information remains secure and confidential.
7. Can I change or cancel my order?
You can modify or cancel your order within the first 24 hours after placement. After that, your order is processed for shipping, and no further changes can be made.
8. Do you offer refunds or exchanges?
At Carolina Hemp Cafe, all sales are final.
Due to the nature of our products, including but not limited to hemp-derived cannabinoids, consumables, and wellness items, we do not accept returns, exchanges, or refunds once an order has been placed and processed.
No Returns or Exchanges
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We do not accept returns for opened, unopened, used, or unused products.
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We do not offer exchanges for incorrect selections made by the customer.
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Refunds will not be issued for dissatisfaction, preference changes, or effects experienced.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with:
We will review the issue and, if approved, may offer a replacement at our discretion. Failure to report issues within this timeframe may void eligibility for resolution.
Shipping Issues
Once an order has been shipped, Carolina Hemp Cafe is not responsible for:
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Delays caused by the carrier
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Incorrect addresses provided at checkout
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Lost or stolen packages marked as delivered
We strongly recommend verifying all shipping information before completing your purchase.
Chargebacks & Fraud
Initiating a chargeback without first contacting our support team may result in:
Agreement to Terms
By completing a purchase on our website, you acknowledge and agree to this All Sales Are Final Policy.
If you have questions before ordering, please contact our support team — we’re happy to help you make the right choice before checkout.
9. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your package through USPS.
10. What are your customer support hours?
Our customer service team is available Monday to Friday, from 9 AM to 5 PM (local time). Feel free to contact us via email or phone for assistance.
For more information or questions, please don't hesitate to reach out!
